FAQs
Welcome to the FAQs webpage. Here are the answers to frequently asked questions on various topics.
Talk to us about arranging the right travel insurance cover for your travel. We take all the hassle out of it by thoroughly researching providers for you.
We have a transparent fee structure, so you will be guaranteed no hidden costs or unexpected charges. All our pricing is clearly communicated upfront post event/travel and demonstrates our professionalism and commitment to delivering a high-quality service.
If you change any aspect of your booking, we will do our best to accommodate your request, but it may not always be possible. All changes will be subject to any applicable travel service provider fees and Red Hot Travel & Events change fees, and you will be responsible for any increase in pricing that may occur as a result of your change request.
If you cancel any aspect of your booking, you will be required to pay 10% of the original booking + any applicable travel service provider fees, and we will provide you with a refund for the remining funds (if any). Alternatively, the travel service provider may offer you a travel credit for the full amount paid by you. If your deposit or booking is refundable, this is subject to Red Hot Travel & Events receiving funds from the travel service provider.
For instant purchases or non-refundable bookings, if you cancel any aspect of your booking, you will not be entitled to a refund, travel credit or other remedy from the travel service provider and/or Red Hot Travel & Events.
What our previous guests have said
Many thanks to your team at Red Hot Travel & Events. I did so enjoy being organised and just letting it all happen. You make it all so seamless and fun.
Oweena, Wellington WOW tour 2022
We have been working with Adair and the Redhot Team for many years and they never fail to impress us with unique and truly unforgettable incentive trips. They
Nicole Bates - Trade Marketing Planner, Black Diamond Technologies Limited
Thank you to Mico & Red Hot Travel for the great job in organising this amazing event. A big thanks to our amazing suppliers. It was great meeting some
Andrea & Dale, Heron Plumbing
Just want to say a massive thank you for making our time in New Orleans, so wonderful. We had a fantastic time, which was made possible by you and your
Nick, Hoogervorst Builders
Thank you Adair for organising such a wonderful experience. Absolutely loved it all. Still reeling from the spectacle of WOW. When is the next one?
Kathryn, Wellington WOW tour 2022